If you’re interested in a new employee rewards platform, there are several key features you should look for. Let’s jump into the key areas you should consider when looking for a new system.
Multiple device support
A rewards platform should support multiple devices so you can access it from any device. Studies show that people often use multiple devices, so it’s important to find a rewards platform that works seamlessly on all of them.
Comprehensive reporting
A comprehensive reporting feature is essential for managing your rewards program. Make sure the platform you choose provides detailed reports and analytics that track customer spending trends and loyalty levels. This will allow you to understand how successful your reward program is and make necessary changes to maximize its effectiveness.
Variety of rewards: The more options you have in terms of rewards, the better. A robust platform will offer a wide variety of reward levels and types, including gift cards, physical items, as well as digital egifts. Have a look at what the onecode offers!
Sustainability and ethics
As rewards programs become more popular, it’s important to consider the environmental and social implications of the platform you choose. Look for a platform that is socially responsible, uses sustainable materials in their rewards, or that they donates to charitable organizations and causes.
Ease of use
The rewards platform should be easy to understand and navigate by your whole team. How will the set up be supported? How long will the roll out take? These are all questions to ask.
Security
The platform should have a secure checkout process that protects your teams’ personal and payment information from hackers. It should also have a privacy policy in place to protect your data and you should also have layers of access that you define. For example, should managers have a cap of discretional spot rewards? How is ROI tracked and analysed? Who in the company can manage and maintain the system?
Flexibility
Your rewards platform should have the flexibility to accommodate different levels of rewards and achievements. This means it should be able to cater to both individual and team goals, as well as provide a wide range of rewards and incentives. Consider other existing areas as well. Does your company value long service, or is there a method to say sorry to customers? It’s better to tie these all in to one comprehensive system rather than pay for multiple solutions.
Simplicity
Your reward platform should also be easy to use and understand for both employees and administrators. Look for platforms that have a simple user interface, so it’s easy to navigate and figure out. Ideally, you should be able to template and design your own interface as much as possible. At Simply Thank You, we have the technology so an employee logs on and is greeted by name, making their own personal shop and reward space.
Recognition
Your rewards platform should recognize both individual and team performance, so that everyone is recognized for their successes and achievements. The platform should also have a way to measure and track progress to further motivate employees. If you want to switch the focus from rewards to incentives, there should be the capabilities to do so. At the same time, if you would like to focus on education, either of your employees or of partners or affiliates, the system should have the ability to support these goals too. This leads into our next point….
Gamification
Look for a platform that offers robust gamification features that can be customised to your business. At Simply Thank You we have created the onecode platform for major clients in media, banking and finance and have created games such as ‘spin to win’, as well as educational quizzes and adventures.
Automation
You should be able to easily automate the rewards system, allowing for easy tracking and monitoring of performance and progress. This also ensures that employees get their rewards quickly, which is essential for maintaining motivation and engagement levels.
Support
Make sure you have access to a knowledgeable support team who can help you with any issues you may encounter. This can be invaluable when setting up the platform and ensuring it runs smoothly.
These are just some of the features you should be looking for in a new rewards platform. With Simply Thank You, we make sure to include all these features and more to create an effective and efficient reward system that your employees will love! Contact us today to learn more about our services.
