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Customer apology programs are our forte’.

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Simply Thank You are the experts in systemised customer apology programs.

We can help you say sorry

Sometimes things go wrong. But It is how we deal with the problem that defines us. We can help you deliver the perfect customer apology to help make things right. And follow it up with an apology gift delivered to your customer the next day. Doing this once is challenging but doing it right every time requires a systemised approach.

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Corporate flowers with branded boxes behind

Systemised customer apology programs

At Simply Thank You we’ve been helping businesses, including large global brands, say sorry for decades. Our concierge team can handle issues with a personal touch. While our online platforms enable your customer service teams to acknowledge a problem and send a customer apology gift in just a few clicks. Either way, the recipient receives a gift that they will appreciate and that is relevant to their situation.

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corporate hampers on the belt being sent for customer apology

Do customer apology programs work?

Apology gifts are a great way to show your clients that you’re truly sorry for any inconvenience caused. We have been helping companies retail customers with corporate apology program for decades so we know from first hand experience how powerful these programs can be.

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onecode - woman opening a customer loyalty gift

Personalised or bespoke customer apology gifts?

Personalised customer apology gifts are a way to make an apology feel like a human interaction rather than generic response. With Simply Thank You, you can add your company logo and brand message to a range of luxury gifts, hampers and gift vouchers. Or pick something that’s perfect for the client. We can send flowers, food, custom toys for children, or we can even create a box including a gift card and everything they need to have a tea break and a moment of calm. Why not find out what we do for Santander, Cadent gas, Virgin Media / O2 and many more in this market by contacting us today. 
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Simply Thank You Branded apology gifts

A long term strategy for customer apology

If you’re part of a large or global business, and customer apology is being done at scale, selecting gifts that are appropriate each time may no longer be feasible, and you may need support. Let us help get apology gifts right for you every time.

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Full Control

Your customer care team can have access to a controlled budget, with restricted manager access, and a custom look and feel. Our call handlers and accounts team can even act as a concierge for your customer support team, helping them select gifts for apologies that are appropriate.

onecode

The onecode customer apology platform lets you send rewards directly to customers, which they can exchange for a gift of their choice from thousands of options. onecode can be the backbone of your ongoing customer apology program. It has been developed to give choice and flexibility to your recipients and control to your team.

More Choice

Send them the onecode, the digital token that can be exchanged for over 150 gift cards and digital gift cards for top retailers, as well as gifts from the Simply Thank You shop.

Let Them Choose

The onecode provides the recipient with a unique code - that can be swapped for whatever they want. Instead of choosing your own apology gift- you give the gift of real choice, which might be just what they need to make the moment right again.

Eco friendly

We have now eliminated all plastic flower transport pots and replaced this with a more eco conscious felt option. Plastic tape will soon be replaced with eco paper tape (2023).  In our flower care pack the inner plastic wallet on the flower boxes will soon be replaced with a paper alternative meaning all flower boxes will now be recyclable. We are currently researching how we can replace the plastic cellophane with an eco-friendly paper alternative. For our fragile products, we are changing from the standard plastic airfill to a 100% recycled and biodegradable alternative called Flexi-Hex. This is just the start of our journey to offer sustainable gifts and decrease waste in our business over the long term. Now a customer apology gift is also a gift to the earth.

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Simply Thank You - Environmentally friendly corporate gifts meeting

Testimonials

What people say about us

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“We've been working with Simply Thank You for over 10 years to help us recognize and appreciate our customers and our people with gifts and treats. Their bespoke wrapping service is just one of the things we love about them, along with their fantastic staff, great service, integrity and flexibility.”
Caroline LynamHead of Customer Relations, Virgin Atlantic
Caroline Lynam
“We have grown our employee recognition scheme with Simply Thank You over the past seven years. The scheme is welcome by the Group and STY continue to meet the needs of our diverse business and challenging requirements, including a recent major rebrand. STY also support our various ad hoc recognition and celebration events, meeting challenging timescales.”
Shirley ChampionGroup HR, The co-op Group
Shirley Champion
“We care what our customers think of us, we hear them and see things from their point of view. Working with Simply Thank You, means we have so many ways to inspire or delight a customer at the right time. We would recommend Simply Thank You to any business that values customer engagement and happiness.”
Three
Three
“Simply Thank You have been a great partner to work with, taking an initial concept several years ago and helping us build a sector leading loyalty programme. They are keen to support and develop systems as we expand our business. The system linked to our loyalty programme has helped better engage with our customer base and increase our retention rate by 10%.”
Simon MooreHead of Marketing, GSF
Simon Moore
“The ability to recommend suitable gifts to the portal team that are personalised to our customers has been a great benefit and has salvaged a number of customer dissatisfaction scenarios.”
Jamie CallanBrand manager, Sinclair Volkswagen Bridgend
Jamie Callan
“We introduce a gift giving system through Simply Thank You to both wow our customers and offer an alternative apology.”
Northumbrian Water
Northumbrian Water
“Our bespoke gifting service allows Abri to give extra care & attention to customers - and turn service failures into moments of delight.”
Abri
Abri

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